Terms and Conditions
Welcome to London Centre of Education! Please read the following terms and conditions carefully before signing up for our services. By signing up for our tuition centre, you agree to be bound by these terms and conditions.
These terms and conditions of business (“Terms of Business”) are between London Centre of Education (acting for itself and as agent on behalf of the Tutor supplied by London Centre of Education (“the Tutor”)) and the client and are deemed to be accepted by the client when the client arranges payment for a paid session of tuition by the Tutor introduced to them by London Centre of Education.
Our online tutoring service provides educational support to students in need of academic support. We offer personalised tutoring services to children and adolescents aged 5-18 years old. Tutors and students use our Online Platform, which enables them to hear and/or see one another as well as use an interactive whiteboard. The platform also give parental feedback and progress reports.
Our tutoring service values and respects the privacy and confidentiality of all students and their families. Any personal information collected during registration, communication or tutoring sessions is kept strictly confidential and will not be shared with any third parties without your prior consent.
1. Registration and Payment
1.1 To register your child for our tuition services, you must provide us with accurate and complete information about your child, including their name, age, grade level, and any relevant academic information.
1.2 Our online tutoring service operates on a pre-payment basis, and payment must be made in advance of the tutoring session. We offer various payment plans and options, including monthly or hourly packages, and we accept payment via BACS or PayPal. All payments are non-refundable.
1.3 We reserve the right to refuse registration to any student if you do not agree or fail to follow our terms and conditions.
1.4 The client will normally be invoiced at the beginning of each month in respect of tuition received during the upcoming month.
1.5 If any sums remain unpaid for 14 days, London Centre of Education will initially send the Client reminder letters until such sums (including charges thereon and other reasonable costs) are paid. A charge of £15 per letter may be made (which sum will be added to the overdue sum and charges added thereon) to cover London Centre of Education’s administration costs. (This is to avoid the costs of collection increasing tuition costs generally and affecting all Clients.)
1.6 Free Trial Lessons only apply to our group sessions, this is limited to one free trial lesson per subject, per child. One-to-one trial lessons are chargeable and non-refundable.
2. Tutor Schedule and Attendance
2.1 Your child’s lesson schedule will be determined based on availability and the tutor’s schedule. We will make every effort to accommodate your preferred schedule, but we can not guarantee availability.
2.2 It is the responsibility of the parent to ensure that their child attends all scheduled lessons. If your child is unable to attend a lesson, you must notify us a minimum 24 hours in advance for group sessions and 48 hours for 1-2-1 personalised lessons. Failure to notify us may result in the lesson being forfeited and charged.
2.3 Parents are responsible for ensuring their child has access to a reliable internet connection, appropriate hardware and software, and any necessary updates or downloads required for our platform. We cannot be held responsible for any technical issues arising from your hardware or software.
2.4 If your child arrives more than 15 minutes late for a lesson, the lesson may be forfeited.
2.5 Our tutors are dedicated professionals, committed to providing quality education and support to your child. You will have access to communicate with the tutor via our online platform, and can also arrange for periodic updates and progress reports.
2.6 Clients are not permitted to make private arrangements for tuition with Tutors introduced by London Centre of Education which includes payment of fees for such sessions otherwise than to London Centre of Education in accordance with its Terms of Business. If the Tutor pursuant to such a private arrangement provides such tuition or the client introduces the Tutor to other people who then make such arrangements bypassing London Centre of Education, the Client will be responsible to pay a referral fee starting from GBP500.
3. Conduct and Safety
3.1 We expect all students and parents to behave in a respectful and professional manner. Any inappropriate behaviour, including but not limited to harassment or discrimination, will not be tolerated and may result in the termination of tuition services.
3.2 Parents are responsible for the safety and well-being of their child before and after their lessons. We are not responsible for any accidents or injuries that occur on your premises during the online lesson.
3.3 We reserve the right to terminate services at any time if we believe that a student’s behavior poses a risk to the safety of our staff or other students.
4. Intellectual Property
4.1 All lesson materials, including but not limited to physical and virtual worksheets, textbooks, and software, are the property of our tuition centre and may not be reproduced or distributed without our prior written consent.
4.2 We reserve the right to use any student work or assessments for marketing or promotional purposes.
4.3 The Client shall not share or provide login details outside of those provided to them for their own use. Should more than the intended user be logged in to the account, the Client will be responsible to pay a fee up to GBP500.
5.1 Our online tutoring service is not responsible for any academic results or progress made by your child. While we make every effort to provide quality educational support and guidance, we cannot guarantee academic performance. We also cannot be held responsible for any loss or damage incurred by the parent or student as a result of using our platform.
5.1 Our liability for any loss or damage suffered by you or your child is limited to the amount of the tuition fees paid for the relevant services.
5.2 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, or strikes.
6. Changes to the Terms and Conditions
6.1 We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you in writing and will take effect immediately.
7. Governing Law
7.1 These terms and conditions are governed by the laws of the jurisdiction within the UK. If online tuition is provided beyond the UK, the Governing Law still applies to our terms & conditions. By signing up for our tuition services, you acknowledge that you have read, understood, and agree to these terms and conditions.